Joel Urbanowicz is Director of Information Security and ICT Process Governance in the Global Knowledge and Information Management (GKIM) organization at Catholic Relief Services. He received a B.A. degree in Communications from Michigan State University and an M.S. in Information Management from Arizona State University. He has actively worked in the information technology service management and governance domain for the past 10 years at private, public, and not-for-profit institutions. His current focus is maturing CRS' global information security program, project management office, and overall governance of CRS global ICT processes.